CMDB

Literally every IT organization has a Configuration Management Database to hold all the
information they collect. So what makes Syntervision’s CMDB unique? Well, unlike just any
old CMDB, ours was purpose built for ITSM and follows the common information model. Not
only that, but our database stores event and performance data at the lowest CI (configuration
item) and keeps incident, performance, and device data in context with one another. This
allows you to see the performance of your IT component and the things affecting it all in
relationship for easier analysis. The fully automated population of our CMDB along with the
storing of event and performance data in relationship to one another is what really sets us
apart. By fully automating our population, we’ve eliminated the information gap that many
databases run into.